Welfare Office Christmas Hours: Closed the 24th December 2019 and reopening 6th January 2020. If you require any assistance over this period please contact your local Representatives. Contact details can be found on our website under the tabBoard/Reps.
Please keep the office informed if you have any situation changes. Change updates to consider:
Relationship changes – who is now my Next Of Kin and Funeral Beneficiary
Update contact numbers
Update Addresses
Updated email
In our Website we have an area where you can contact the office if you are or have been in hospital. Please let us know if we can assist in any way. The email form can be found on our front page, just under this news items.
Christmas Holiday Information for Healthcare 99 Members
Gallagher Bassett will close Monday 23rd December 2019 and will re-open Monday 6th January 2020.
When will I be paid? The cut-off for the last payment run for 2019 will be the close of business on Thursday 19 December 2019 for claims where we have been provided the claim form and all supporting documentation. Any incomplete claims, or claims received after the 19th will be processed when the office reopens in the new year. What about pre-approvals? We anticipate that most specialist clinics will close during this time. However, we will have a skeleton staff monitoring emails for any urgent requests, and we will look to process any pre-approvals where all the information has been provided. How do I contact Gallagher Bassett during this period? While we will be monitoring emails for any urgent pre-approvals, we encourage you to contact us on 0800 65 34 73 (option 2) leave a message, and we will return your call as soon as possible. Alternatively, you can email us at nz.healthcare99@gbtpa.co.nz
