External Help Options |
IN A CRISIS
If there’s an urgent psychological need, either:
• call 111
• go to your nearest hospital emergency department• call your local DHB Mental Health Crisis Assessment Team
If there’s an urgent psychological need, either:
• call 111
• go to your nearest hospital emergency department• call your local DHB Mental Health Crisis Assessment Team
There is support for anyone in New Zealand regardless of who you are or where you come from. Your GP is a great starting option if you are having challenges with your mental health. New Zealand also has a wide range of other support channels.
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Need to talk? (1737 – free call or text)
The Depression Helpline (0800 111 757) Healthline (0800 611 116) Lifeline (0800 543 354) Samaritans (0800 726 666) Youthline (0800 376 633) Alcohol Drug Helpline (0800 787 797) |
"It's ok, to say, I'm Not Ok" JK 2017 UFBA Conference
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I am fire and emergency personnel
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FENZ Support
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NZFFWS
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NZPFU
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UFBA
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FENZ Support
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Fire and Emergency New Zealand wants to ensure that all personnel have access to the support they need. If this book raises any issues, or you are struggling with work or life in general, please reach out.
Self referral is available to our employment assistance providers EAP Services Ltd (0800 327 669) or Vitae (0508 664 981). You can contact them directly to set up an appointment.
You can also get information or access support through your peer support team, region safety, health and wellbeing advisors, welfare officer, injury management unit, and you can always talk to your OIC/manager. For a full list of contact details, please refer to the Fire and Emergency Portal.
Self referral is available to our employment assistance providers EAP Services Ltd (0800 327 669) or Vitae (0508 664 981). You can contact them directly to set up an appointment.
You can also get information or access support through your peer support team, region safety, health and wellbeing advisors, welfare officer, injury management unit, and you can always talk to your OIC/manager. For a full list of contact details, please refer to the Fire and Emergency Portal.
Members of the New Zealand Firefighters Welfare Society can utilise our counselling benefit. You can make claims up to $500.00 per annum. To access this benefit you will need to source your own Mental Health provider, pay initially then claim back your costs by completing a BA1 claim form and attaching your receipts.
We have various holiday/convalescent homes around the country which also maybe of some benefit for time away and recovery.
As a recognised association of Fire and Emergency we can assist with the entry into the referral system of Fire and Emergency. You can do this by contacting one of our local board representatives. We are required to work with the local health, safety and wellbeing coordinator and can refer to Clinical Psychologist.
We are also happy to support any Fire and Emergency personnel into this process.
NZFFWS is a independent organisation that adheres to the privacy act. Confidentiality is upmost importance to us, we would only break this if we are required to by Law.
We have various holiday/convalescent homes around the country which also maybe of some benefit for time away and recovery.
As a recognised association of Fire and Emergency we can assist with the entry into the referral system of Fire and Emergency. You can do this by contacting one of our local board representatives. We are required to work with the local health, safety and wellbeing coordinator and can refer to Clinical Psychologist.
We are also happy to support any Fire and Emergency personnel into this process.
NZFFWS is a independent organisation that adheres to the privacy act. Confidentiality is upmost importance to us, we would only break this if we are required to by Law.
The NZPFU represents, advocates and supports all its members that work within the firefighting industry. Our members are Professional Career Firefighters, Trainers, Communications Centre Dispatchers, Fire Investigators, Fire Risk Management Officers and those that work in other roles within Fire and Emergency.
As a recognised association of Fire and Emergency, the NZPFU can assist with the entry into the referral system of Fire and Emergency. You can do this by contacting one of the NZPFU team.
As a recognised association of Fire and Emergency, the NZPFU can assist with the entry into the referral system of Fire and Emergency. You can do this by contacting one of the NZPFU team.
The United Fire Brigades’ Association (UFBA) supports all brigade types – career, volunteer, urban, rural, industry, airport and defence - through advocacy and support services, professional development and recognition through service honours. As a recognised partner, the UFBA support Fire and Emergency’s principal objectives including sector advocacy for volunteerism under the Fire and Emergency NZ Act 2017.
For confidential support, including benevolent fund, or individual advocacy to help with complaints, conflict or disputes contact them on 0508 832 269
For confidential support, including benevolent fund, or individual advocacy to help with complaints, conflict or disputes contact them on 0508 832 269
Fire and Emergency has a number of internal working groups to support minority groups. They can support, give information and assistance in your FENZ journey.
WFENZ (Women of Fire and Emergency)
Women in Fire and Emergency
Email women@fireandemergency.nz
https://www.facebook.com/groups/1703587256580581/
Volunteering Team
The Volunteering team have been tasked with the challenge of delivering the government's mandate of promoting and supporting Volunteering within Fire and Emergency. The Volunteer hub has everything any Volunteer may need, including all the new financial entitlements and special benefits.
Email Volunteer@fireandemergency.nz
https://portal.fireandemergency.nz/volunteers/
They have also produced a great booklet for families. This helps to recognise the important the family plays in anyone volunteering, also to understand what is involved and what life is like for a volunteer.
https://portal.fireandemergency.nz/assets/documents/2e2dc43846/Welcome-to-our-family-Families-guide.pdf
There are also a number of other support channels:
Peer Support
Iwi Liaison
Afi Pasefika
Chaplains
WFENZ (Women of Fire and Emergency)
Women in Fire and Emergency
Email women@fireandemergency.nz
https://www.facebook.com/groups/1703587256580581/
Volunteering Team
The Volunteering team have been tasked with the challenge of delivering the government's mandate of promoting and supporting Volunteering within Fire and Emergency. The Volunteer hub has everything any Volunteer may need, including all the new financial entitlements and special benefits.
Email Volunteer@fireandemergency.nz
https://portal.fireandemergency.nz/volunteers/
They have also produced a great booklet for families. This helps to recognise the important the family plays in anyone volunteering, also to understand what is involved and what life is like for a volunteer.
https://portal.fireandemergency.nz/assets/documents/2e2dc43846/Welcome-to-our-family-Families-guide.pdf
There are also a number of other support channels:
Peer Support
Iwi Liaison
Afi Pasefika
Chaplains
I am the partner or SIGNIFICANT other of a fenz personnel
Our social support network is a significant part of our coping mechanism. The support that is received from our family and friends is the most beneficial. Without the support and understanding from family and friends many personnel would not be able to fulfill their roles. The NZFFWS and Fire and Emergency recognises this and aims to provide specific support for family and friends.
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FENZ
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NZFFWS
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Fire and Emergency New Zealand understands that the work undertaken by their personnel can have an effect on families. Without the support and understanding from family and friends, many personnel would not be able to fulfil their roles. This is why we have made support services available to immediate family members. If you need help, or you notice that your partner/family member is struggling, it is important to reach out. Family members, like Fire and Emergency personnel, are able to self refer to our employment assistance providers EAP Services Ltd (0800 327 669) or Vitae (0508 664 981). You can contact them directly to set up an appointment.
Members of the New Zealand Firefighters Welfare Society can utilise our counselling benefit. You can make claims up to $500.00 per annum. To access this benefit you will need to source your own Mental Health provider, pay initially then claim back your costs by completing a BA1 claim form and attaching your receipts.
We have various holiday/convalescent homes around the country which also maybe of some benefit for time away and recovery.
As a recognised association by FENZ we can assist with the entry into the referral system for Fire and Emergency. You can do this by contacting one of our local board representatives.
We have various holiday/convalescent homes around the country which also maybe of some benefit for time away and recovery.
As a recognised association by FENZ we can assist with the entry into the referral system for Fire and Emergency. You can do this by contacting one of our local board representatives.
i am member of nzffws
Members of the New Zealand Firefighters Welfare Society can utilise our counselling benefit. Members can make claims up to $500.00 per annum. To access this benefit, source your own Mental Health provider, pay initially then claim back costs by completing a BA1 claim form and attaching your receipts.
We have various holiday/convalescent homes around the country which also may be of some benefit for time away and recovery.
As a recognised association of Fire and Emergency, we can assist with the entry into the referral system of Fire and Emergency. Contact one of our local board representatives. We are required to work with the local Health, Safety and Wellbeing coordinator and assist with a referral to a Clinical Psychologist.
If you are a retired person from Fire and Emergency but are having ongoing challenges from your time with Fire and Emergency (or previous New Zealand Fire Service). We can help you work with Fire and Emergency to gain the support you may need.
We have various holiday/convalescent homes around the country which also may be of some benefit for time away and recovery.
As a recognised association of Fire and Emergency, we can assist with the entry into the referral system of Fire and Emergency. Contact one of our local board representatives. We are required to work with the local Health, Safety and Wellbeing coordinator and assist with a referral to a Clinical Psychologist.
If you are a retired person from Fire and Emergency but are having ongoing challenges from your time with Fire and Emergency (or previous New Zealand Fire Service). We can help you work with Fire and Emergency to gain the support you may need.
There are two ways to support the good work of the Welfare Society.
Become a member, or make a donation.
Become a member, or make a donation.
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Contact Us
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Firefighters Helping Firefighters and their Families awhi atu awhi mai ō rātou whānau